Privacy Policy | TradeUniv

At TradeUniv, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

Data Controller

The data controller responsible for personal information collected through TradeUniv is Prime Edge Systems LLC, a California Limited Liability Company doing business as TradeUniv. TradeUniv is a brand name of Prime Edge Systems LLC and is not a separate legal entity. For questions about this Privacy Policy or to exercise your rights, contact us at .

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you register on the platform, participate in community activities, or contact us. This includes:

Account information (name, email address, username, password)
Profile information (display name, avatar, preferences)
Trading data (CandleLog integration, trading journal entries, performance metrics)
AI interaction data (Trading Coach conversations, Creator Chat queries)
Payment information (processed securely through Stripe)
Subscription tier and billing information
Browser extension usage data
Library search queries and viewing history
Video viewing behavior (watch time, completion rates, playback patterns)
Gamification activity (points earned, badges, leaderboard rankings)

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, features used, time spent on platform)
Real-time presence and activity data (such as online status, last active timestamps, and session information)
Activity on connected third-party platforms (such as messages, voice participation, and reactions in linked community channels) for gamification and engagement features
Performance data (loading times, errors, technical issues)
Technical details you choose to attach to a bug report (for example the chart's symbol, timeframe and layout, the names of the data sources you have connected, and recent errors), never your keys or credentials
Cookies and similar tracking technologies

1.3 Third-Party Integration Data

When you connect third-party services, we may receive information from these services in accordance with their privacy policies and your authorization:

Social and messaging platforms, including Discord (e.g., for authentication, community features, and role management)
Trading tools and charting platforms (e.g., account identifiers for access management)
Data sources you connect to the chart yourself (brokers, data providers, or servers you choose). You connect to them directly from your device and we do not receive their data or your credentials for them, except where a source's sign-in requires our own app registration with it: then the credentials pass through our servers only to complete or refresh that sign-in and are never stored
Payment processors (e.g., for subscription billing and transaction management)
Trading journal and performance tracking services
Market data providers (e.g., economic calendar and financial data)
Video and content hosting platforms (e.g., for importing educational content)

1.4 Discord Integration Data

Community owners can connect their Discord server so that access to it stays matched to your TradeUniv membership. Where a community you belong to has done this, we process:

Your Discord user ID and username, linked to your TradeUniv account
Server membership and role assignments, so paid roles can be granted and removed as your membership changes
Whether you display the community's server tag, and counts of your message, voice and reaction activity, where the community has enabled those features
If you open a support ticket, the issue you describe and the messages in that private thread, which may be sent to an AI provider to draft a first reply. We do not use it to train AI models.

We do not read the content of ordinary conversations in Discord servers. You can request deletion through your account settings or by emailing support.

1.5 Information Kept on Your Device

Some chart data stays on your device and is not sent to us:

Keys and credentials for the data sources you connect, encrypted on your device (in your browser, or in your operating system's secure credential store when you use the Connect desktop app)
Cached chart data, encrypted, so charts load faster
Files you import into the chart (such as CSV price data), read and kept in your browser, not uploaded

You can remove them by disconnecting a source, removing it in the Connect app, or clearing this site's data in your browser. The Connect app contacts our download server to check for and install updates; you can turn automatic updates off in the app.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving platform features (economic calendar, extensions, trading journal, AI tools)
Creating and managing your account and subscription tier
Processing payments and managing billing through Stripe
Training and improving AI features (Trading Coach, Creator Chat) using anonymized data
Analyzing your trading performance through CandleLog integration
Providing personalized AI coaching and insights
Enabling Traders Library search and content recommendations
Displaying anti-piracy watermarks on content (including videos and documents) which may include your email address, username, or other account identifiers to protect creator intellectual property
Tracking video viewing behavior (watch time, completion rates, drop-off points) to provide analytics to content creators and improve content quality
Displaying your activity, points, and achievements on community leaderboards visible to other members
Routing communications through platform-managed email addresses to community administrators
Transmitting event data (such as account activity and content interactions) to external services configured by community creators via webhook and automation integrations
Sending important notifications about account, subscription, and feature updates
Responding to support requests and technical issues
Analyzing usage patterns to improve user experience and features
Building and improving internal machine learning models using aggregated and pseudonymized behavioral data (such as engagement patterns, feature usage, and activity trends) for platform analytics, service optimization, and personalized experiences
Detecting, preventing, and addressing technical issues, abuse, and fraudulent activity
Complying with legal obligations and enforcing our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

Hosting, infrastructure, and content delivery providers
Payment processors and subscription billing services
Authentication and social platform integrations
Trading tool and charting platform integrations
Trading journal and performance analysis services
AI and machine learning service providers (anonymized data only)
Voice and audio processing services (for AI-generated audio features)
Email delivery and routing services
Workflow automation services (when configured by community creators via webhook integrations)
Analytics and monitoring services

These service providers are contractually obligated to protect your data and use it only for the specified purposes.

3.2 AI and Machine Learning

We may use anonymized, aggregated interaction data to improve AI features (such as Trading Coach and Creator Chat). We also use pseudonymized and aggregated behavioral data — including engagement patterns, feature usage, and activity trends — to train and improve internal machine learning models for platform analytics, service optimization, and personalized user experiences. We DO NOT use personally identifiable trading data or private conversations to train third-party AI models. All external AI training uses anonymized, aggregated data only.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, regulatory investigations).

3.4 Community Owners

We share your email address with Community Owners when you join their specific community to facilitate direct communication. These Owners are independent data controllers and are responsible for their own use of your data.

3.5 Community Creator Integrations

Community creators may enable third-party integrations within their communities that process member data. These may include:

Advertising and analytics pixels: Creators may add tracking pixels from advertising platforms for conversion tracking purposes. These pixels may collect browsing behavior and share it with the respective platforms according to their privacy policies.
Social and messaging integrations: Automated role assignment, announcements, and activity syncing between the platform and external community channels.
Trading tool integrations: Automated access management for third-party trading tools and indicators based on membership status.
Webhook and automation integrations: Creators may configure webhooks that transmit member event data (such as join events, purchases, or content completions) to external automation services. This data may include your email address and account identifiers.

TradeUniv provides the tools for these integrations but individual community creators are responsible for their use and for ensuring compliance with applicable privacy laws. We recommend reviewing the privacy policies of any third-party services enabled within communities you join.

3.6 Single Sign-On (SSO)

Communities may offer single sign-on functionality that allows external applications to authenticate users against our platform. When you use this feature, basic account information (such as your user ID and email) may be shared with the external application. You will be prompted to authorize this sharing before any data is transmitted.

3.7 Community Email Communications

Communities may be assigned platform-managed email addresses. Emails sent to these addresses may be routed to the community owner or designated administrators. By sending an email to a community address, you acknowledge that the contents of your message (including your email address) will be forwarded to the community's designated recipients.

3.8 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the platform before your information is transferred.

3.9 Member Data Access and Creator-Initiated Communications

When you join a community on TradeUniv, the community creator and authorized administrators may access your name and email address as part of their community management tools. Community creators may also send emails to you — including announcements, updates, and marketing communications — using third-party email services they have connected to their community.

TradeUniv acts as a software provider that facilitates these communications on behalf of community creators. When a community creator connects their own email service to send broadcasts, that creator acts as an independent data controller with respect to those communications. You acknowledge that such communications are sent by the community creator, not by TradeUniv, and that the community creator is solely responsible for complying with applicable privacy, anti-spam, and consumer protection laws (including GDPR, CAN-SPAM, CASL, and CCPA), providing their own privacy notice, obtaining any additional consents required by law, and honoring unsubscribe and deletion requests you make.

Every broadcast email sent through TradeUniv includes a one-click unsubscribe link that takes effect immediately for that community. You may also opt out of all community emails across every community you are a member of by disabling "Community Emails" in your notification settings. If you no longer wish for a particular community creator to access your contact information at all, you may leave that community at any time.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with small amounts of data that are stored on your device.

Essential Cookies

Required for basic platform functionality, authentication, and security.

Performance Cookies

Help us understand how visitors interact with our platform to improve performance.

Functional Cookies

Enable personalized features and remember your preferences.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. For more information, see our Cookie Policy.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Restriction: Request restriction of processing of your information
Objection: Object to processing of your information
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at . We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security audits and testing
Access controls and monitoring
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account data: Retained while your account is active and for 90 days after deletion
Transaction records: Retained for tax and legal compliance purposes (typically 7 years)
Trading data: Retained while your account is active; deleted or anonymized upon account deletion
AI interaction data: Anonymized and retained for model improvement; personal conversations deleted with account
Analytics data: Typically retained for 26 months in aggregated, anonymized form
Audit logs: Administrative action logs retained for up to 90 days for security and compliance purposes
Discord support tickets: Ticket content deleted within 30 days of the ticket being closed, or within 30 days of it being opened if it is never closed
Discord account link and roles: Retained while your account or community membership is active, since role synchronization depends on it
Discord server tag data: Retained for no more than 24 hours
Backup data: May persist in backups for up to 90 days after deletion

8. Third-Party Services

Our platform may contain links to third-party websites, services, or integrations that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party services we integrate with include:

Social and messaging platforms, including Discord (authentication, community features, role synchronization, support tickets, and engagement tracking)
Trading and charting platforms (indicator access and account management)
Brokers and market data providers you connect to the chart, from your device (see section 1.3)
Payment processors and billing services
Trading journal and performance analysis services
Content delivery networks and hosting infrastructure
Video and content hosting platforms
AI and machine learning service providers
Voice and audio processing services
Email delivery and routing services
Market data and economic calendar providers
Advertising and analytics platforms (when enabled by community creators)
Workflow automation services (when configured by community creators)

We strongly advise you to review the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using our platform, you consent to the transfer of your information to the United States and other countries.

11. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom we share it
Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
Right to Correct: Request correction of inaccurate personal information we maintain about you
Right to Opt-Out of Sale or Sharing: Opt out of the sale or sharing of your personal information. We do not sell your personal information for monetary consideration, and we do not share personal information for cross-context behavioral advertising
Right to Limit Use of Sensitive Personal Information: Direct us to limit our use and disclosure of your sensitive personal information to that which is necessary to perform the services reasonably expected by you
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your CCPA rights
Right to an Authorized Agent: You may designate an authorized agent to make requests on your behalf, subject to verification

Sensitive Personal Information We Collect

Under the CCPA, certain categories of personal information are classified as "sensitive personal information." We may collect the following categories of sensitive personal information:

Account log-in credentials and authentication information
Financial account information processed through our payment providers (e.g., Stripe, Whop, Gumroad)
Contents of private communications (such as direct messages between members)
Information that may reveal precise geolocation, where you choose to provide it

We use this information solely to provide the services you have requested, to authenticate you, to process payments, to deliver community features, to detect and prevent fraud, and to comply with legal obligations. We do not use sensitive personal information to infer characteristics about you, and we do not sell or share sensitive personal information.

Notice of Right to Limit the Use of My Sensitive Personal Information

You have the right to direct us to limit the use and disclosure of your sensitive personal information to only those uses that are necessary to perform the services or provide the goods you have reasonably requested. To exercise this right, email us at with the subject line "Limit Use of Sensitive Personal Information."

To exercise any of your CCPA rights, please contact us at . We will verify your identity before responding to your request and will respond within the timeframes required by law (generally 45 days, with one 45-day extension available where reasonably necessary).

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal grounds:

Contract: Processing necessary to provide our services
Consent: You have given clear consent for specific processing
Legitimate Interests: Processing necessary for our legitimate business interests
Legal Obligation: Processing required by law

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Automated Processing and Profiling

We use machine learning models to analyze aggregated and pseudonymized usage data for platform analytics and service improvement. These models help us understand engagement trends and optimize the platform experience. No fully automated decisions are made that produce legal effects or similarly significant effects on individual users based solely on automated processing. Where insights from these models inform platform features or communications, human oversight is always involved.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

We will notify you via email and/or a prominent notice on our platform prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the data controller at the address below.

Prime Edge Systems LLC

(operating as TradeUniv)

1968 S Coast Hwy STE 2259

Laguna Beach, CA 92651

United States

Privacy:

Legal:

Support:

Contact Form: /contact

We aim to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests.

Your Consent

By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our platform.